FAQs

Frequently Asked Questions

If you require more information or have any questions, feel free to contact us

Q: Why is Bitcoin the primary payment method for this store?
A: As a high-performance tech retailer, we believe in decentralised finance. By using Bitcoin (BTC), we eliminate predatory credit card fees and banking delays. This allows us to pass those savings directly to you through more competitive pricing on GPUs, CPUs, and custom hardware that other retailers can’t match.

Q: I’m ready to checkout—how do I actually send my payment?
A: At checkout, select "Bitcoin" as your payment method. Our system will generate a unique BTC address and a QR code for your specific order. Simply open your wallet app, scan the code (or copy the address), and send the exact amount of BTC shown. Once the transaction is broadcast to the network, your order status will update to "Payment Pending."

Q: How long does it take for my order to be confirmed?
A: Bitcoin transactions require "confirmations" from miners on the blockchain to ensure security. We typically require 2 confirmations before moving your order to "Processing." Depending on network traffic, this usually takes between 10 to 30 minutes. You will receive an automated email the moment your payment is verified.

Q: Is it safe to pay with BTC, and who pays the network fees?
A: Paying with BTC is one of the most secure ways to shop because you never share sensitive card details with us. Regarding fees: you are responsible for the small "Miner Fee" (network fee) required by the blockchain to process your transaction. To ensure your order is confirmed quickly, we recommend using a "priority" fee setting in your wallet.

Q: What happens if I need a refund?
A: If you need to return a product, we issue refunds based on the GBP/USD value of the order at the time of purchase. Because Bitcoin’s price fluctuates, the refund will be sent in BTC equivalent to the original fiat price of the item. This protects both you and the store from market volatility during the shipping and return window.

Q: Are these products refurbished or "open-box"?
A: No. Every item we stock is 100% brand new, factory-sealed, and sourced directly from official retail distribution channels. Whether you’re buying a 50-series GPU or a high-end CPU, you will be the very first person to break the manufacturer's seal.

Q: Do I still get a warranty if I pay with Bitcoin?
A: Absolutely. Because we sell official retail units, every product is backed by its full Original Equipment Manufacturer (OEM) warranty. You are entitled to the exact same technical support and RMA (Return Merchandise Authorization) services from brands like ASUS, MSI, and Intel as you would at any traditional legacy retailer.

Q: What if I change my mind after the hardware arrives?
A: We offer a 30-day return window for your peace of mind. If the product is unopened and in its original retail packaging, you can return it for a full refund—no questions asked. We believe your shopping experience should be as high-performance as the hardware we sell. 

Q: How do I know these are authentic retail products?
A: We pride ourselves on transparency. Every unit we ship includes a retail invoice that corresponds to the unique Serial Number (S/N) on the box. This ensures that your hardware is recognized by the manufacturer for software updates, registration, and future support.