FAQs

Frequently Asked Questions

Q: How do you protect fragile electronics during shipping?
A: We understand that high-end components are delicate. Every order is double-boxed using anti-static materials and heavy-duty padding to ensure your retail box arrives in mint, collectible condition. If the outer shipping box is damaged upon arrival, our 30-day guarantee covers a free replacement.

Q: Do I need to be home to receive my order?
A: Because we sell high-ticket retail electronics, all orders over a certain value require a physical signature upon delivery. This is a security measure to ensure your hardware doesn't end up in the wrong hands or left unattended. If you aren't home, the courier will leave a card to reschedule for a time that suits you.

Q: What happens if I refuse the package upon arrival?
A: If a delivery is refused for any reason other than "damaged in transit," the package will be returned to our facility. Please note that return shipping costs and a 10% restocking fee will be deducted from your BTC refund. If the box is visibly damaged, please take a photo, refuse the delivery, and Contact Support immediately so we can ship a replacement.

Q: Can I monitor my package during transit?
A: Yes. Every order is shipped via a fully tracked and insured service. You will receive a live tracking number allowing you to follow your hardware's journey from our distribution center to your doorstep. For high-value items like GPUs, we recommend opting for SMS alerts via the courier’s tracking page for real-time delivery updates.

Q: How long until my package arrives at my door?
A: We don't believe in long waits for premium gear. Once your payment is confirmed, orders are dispatched within 48 hours. Depending on your location, your delivery will arrive within 3 to 7 working days. You will receive a tracking link from our courier partners (DHL/FedEx/UPS/USPS) the moment your package leaves our warehouse.