Orders

Q: Can I monitor my package during transit?
A: Yes. Every order is shipped via a fully tracked and insured service. You will receive a live tracking number allowing you to follow your hardware's journey from our distribution center to your doorstep. For high-value items like GPUs, we recommend opting for SMS alerts via the courier’s tracking page for real-time delivery updates.

Q: What happens if I refuse the package upon arrival?
A: If a delivery is refused for any reason other than "damaged in transit," the package will be returned to our facility. Please note that return shipping costs and a 10% restocking fee will be deducted from your BTC refund. If the box is visibly damaged, please take a photo, refuse the delivery, and Contact Support immediately so we can ship a replacement.

Q: Do I need to be home to receive my order?
A: Because we sell high-ticket retail electronics, all orders over a certain value require a physical signature upon delivery. This is a security measure to ensure your hardware doesn't end up in the wrong hands or left unattended. If you aren't home, the courier will leave a card to reschedule for a time that suits you.

Q: How do you protect fragile electronics during shipping?
A: We understand that high-end components are delicate. Every order is double-boxed using anti-static materials and heavy-duty padding to ensure your retail box arrives in mint, collectible condition. If the outer shipping box is damaged upon arrival, our 30-day guarantee covers a free replacement.

Q: What if I change my mind after the hardware arrives?
A: We offer a 30-day return window for your peace of mind. If the product is unopened and in its original retail packaging, you can return it for a full refund—no questions asked. We believe your shopping experience should be as high-performance as the hardware we sell. 

Q: Do I still get a warranty if I pay with Bitcoin?
A: Absolutely. Because we sell official retail units, every product is backed by its full Original Equipment Manufacturer (OEM) warranty. You are entitled to the exact same technical support and RMA (Return Merchandise Authorization) services from brands like ASUS, MSI, and Intel as you would at any traditional legacy retailer.

Q: How long does it take for my order to be confirmed?
A: Bitcoin transactions require "confirmations" from miners on the blockchain to ensure security. We typically require 2 confirmations before moving your order to "Processing." Depending on network traffic, this usually takes between 10 to 30 minutes. You will receive an automated email the moment your payment is verified.

Q: I’m ready to checkout—how do I actually send my payment?
A: At checkout, select "Bitcoin" as your payment method. Our system will generate a unique BTC address and a QR code for your specific order. Simply open your wallet app, scan the code (or copy the address), and send the exact amount of BTC shown. Once the transaction is broadcast to the network, your order status will update to "Payment Pending."