Contact Us
Need Any Help?
We are here to help you with any question.
Contact info & Legal business name
BitcoinBuy.Store
- 12670 SW Leveton Dr, Suite 23, Tualatin, OR, 97062
Monday to Saturday - 9am - 6pm
Frequest Asked Questions
Product
Direct Retail Traceability
Q: How do I know these are authentic retail products?
A: We pride ourselves on transparency. Every unit we ship includes a retail invoice that corresponds to the unique Serial Number (S/N) on the box. This ensures that your hardware is recognized by the manufacturer for software updates, registration, and future support.
Full Manufacturer Warranty Guaranteed
Q: Do I still get a warranty if I pay with Bitcoin?
A: Absolutely. Because we sell official retail units, every product is backed by its full Original Equipment Manufacturer (OEM) warranty. You are entitled to the exact same technical support and RMA (Return Merchandise Authorization) services from brands like ASUS, MSI, and Intel as you would at any traditional legacy retailer.
100% Brand New & Factory Sealed
Q: Are these products refurbished or "open-box"?
A: No. Every item we stock is 100% brand new, factory-sealed, and sourced directly from official retail distribution channels. Whether you’re buying a 50-series GPU or a high-end CPU, you will be the very first person to break the manufacturer's seal.
Orders
Payments
Direct Retail Traceability
Q: How do I know these are authentic retail products?
A: We pride ourselves on transparency. Every unit we ship includes a retail invoice that corresponds to the unique Serial Number (S/N) on the box. This ensures that your hardware is recognized by the manufacturer for software updates, registration, and future support.
Full Manufacturer Warranty Guaranteed
Q: Do I still get a warranty if I pay with Bitcoin?
A: Absolutely. Because we sell official retail units, every product is backed by its full Original Equipment Manufacturer (OEM) warranty. You are entitled to the exact same technical support and RMA (Return Merchandise Authorization) services from brands like ASUS, MSI, and Intel as you would at any traditional legacy retailer.
100% Brand New & Factory Sealed
Q: Are these products refurbished or "open-box"?
A: No. Every item we stock is 100% brand new, factory-sealed, and sourced directly from official retail distribution channels. Whether you’re buying a 50-series GPU or a high-end CPU, you will be the very first person to break the manufacturer's seal.
Refunds & BTC Volatility
Q: What happens if I need a refund?
A: If you need to return a product, we issue refunds based on the GBP/USD value of the order at the time of purchase. Because Bitcoin’s price fluctuates, the refund will be sent in BTC equivalent to the original fiat price of the item. This protects both you and the store from market volatility during the shipping and return window.
Safety & Transaction Fees
Q: Is it safe to pay with BTC, and who pays the network fees?
A: Paying with BTC is one of the most secure ways to shop because you never share sensitive card details with us. Regarding fees: you are responsible for the small "Miner Fee" (network fee) required by the blockchain to process your transaction. To ensure your order is confirmed quickly, we recommend using a "priority" fee setting in your wallet.