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    Contact info & Legal business name

    BitcoinBuy.Store

    • 12670 SW Leveton Dr, Suite 23, Tualatin, OR, 97062 
    help@bitcoinbuy.store
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    Monday to Saturday - 9am - 6pm

    Frequently Asked Questions

    Frequest Asked Questions

    Product

    Q: How do I know these are authentic retail products?
    A: We pride ourselves on transparency. Every unit we ship includes a retail invoice that corresponds to the unique Serial Number (S/N) on the box. This ensures that your hardware is recognized by the manufacturer for software updates, registration, and future support.

    Q: Do I still get a warranty if I pay with Bitcoin?
    A: Absolutely. Because we sell official retail units, every product is backed by its full Original Equipment Manufacturer (OEM) warranty. You are entitled to the exact same technical support and RMA (Return Merchandise Authorization) services from brands like ASUS, MSI, and Intel as you would at any traditional legacy retailer.

    Q: Are these products refurbished or "open-box"?
    A: No. Every item we stock is 100% brand new, factory-sealed, and sourced directly from official retail distribution channels. Whether you’re buying a 50-series GPU or a high-end CPU, you will be the very first person to break the manufacturer's seal.

    Orders

    Payments

    Q: How long does it take for my order to be confirmed?
    A: Bitcoin transactions require "confirmations" from miners on the blockchain to ensure security. We typically require 2 confirmations before moving your order to "Processing." Depending on network traffic, this usually takes between 10 to 30 minutes. You will receive an automated email the moment your payment is verified.

    Q: I’m ready to checkout—how do I actually send my payment?
    A: At checkout, select "Bitcoin" as your payment method. Our system will generate a unique BTC address and a QR code for your specific order. Simply open your wallet app, scan the code (or copy the address), and send the exact amount of BTC shown. Once the transaction is broadcast to the network, your order status will update to "Payment Pending."